Assessment of Patient’s Satisfaction in Public Hospitals of Islamabad

Abstract

Quality of health care services in public hospitals of Pakistan is one of the most ignored subjects. In Pakistan, like many other developing countries, patients face many problems, which are important to be discussed to improve the patient’s satisfaction level through their expectations and experiences. The objective of this study is to assess the patient satisfaction in public hospitals of Islamabad, the capital city of Pakistan. The study evaluated patients’ satisfaction level in three public hospitals of the city. This is a cross- sectional and descriptive study in which data collection was done through Short-Term Patient Satisfaction Questionnaire (SPQ-18). Convenience sampling used for the study research and the sample size of respondents was ninety six. There is a limitation of a study in a way that, overall sample size is not too large to generalize the findings and results. Statistical package SPSS version 25 was used to compute data and analyze the results. In the end of this study, some recommendations are given to facilitate the patients and medical professionals in public hospitals to improve patients’ satisfaction level and the overall health care services in Islamabad.